The Nutra Company, Inc. (referred to herein as “The Nutra Company”, “our”, “us” or “we”) is the sole owner of the information collected on our websites and on the replicated The Nutra Company websites that we provide for use by independent contractor Consultants (hereafter the “websites”). We collect information from Independent Consultants (“Consultants”), customers and visitors to the websites at different points on the websites.
Personally Identifiable Information
Through your use of or visits to our websites, you may be required or requested to provide personally identifiable information to us. Personally identifiable information is any piece of information which can potentially be used to uniquely identify, contact, or locate a single person including names, addresses, email addresses, telephone numbers, social security and tax identification numbers, and credit card information.
Product or Service Purchases
When a Registered Customer purchases products or services from us through any of our websites, the purchaser must provide us with mailing and contact information as well as payment information. This information is used for billing and payment purposes and to fill orders.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
Text marketing (if applicable): With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.
INFORMATION USE
Personally Identifiable Information
Personally identifiable information that is collected from Registered Customers through Customer Registration, Product or Services Purchases and/or Surveys is used as described above. The Nutra Company DOES NOT share personally identifiable information except as may be necessary to process and fill an order. The Nutra Company may share aggregated information from time to time with its partners, vendors or other third parties. When such aggregate information is shared by The Nutra Company, no personally identifiable information is shared.
Profile Information
The Nutra Company stores information that it collects through cookies, log files, clear gifs, and/or third parties to create a profile of visitors to our websites (“users”), including visitors to our websites, Registered Customers, and Affiliates. A profile is stored information that The Nutra Company keeps on individual users that details their viewing preferences. Profile information is tied to the user’s personally identifiable information to provide offers and improve the content of the site for the user. The Nutra Company does share profile information with other third parties.
Cookies
A cookie is a piece of data stored on a user’s computer tied to information about the user. The Nutra Company uses both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
By setting a cookie on a user’s computer, users do not have to log in a password more than once, thereby saving time while at the websites. If a user rejects the cookie, the user will still be able to use the site. The only drawback to this is that the user may need to enter his or her password every time he or she accesses the site.
Log Files
Like most standard website servers, The Nutra Company websites use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. IP addresses may be tied to personally identifiable information to enable our web-based service. We may use a tracking utility that uses log files to analyze user movement.
Clear Gifs (Web Beacons/Web Bugs)
The Nutra Company employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help The Nutra Company to better manage content on the websites by informing it what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of users. The main difference between the two is that clear gifs are invisible on the page and are much smaller, about the size of the period at the end of this sentence. Clear gifs may be tied to users’ personally identifiable information.
In addition, The Nutra Company uses clear gifs in its HTML-based emails to let it know which emails have been opened by the recipients. This allows The Nutra Company to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns.
COMMUNICATIONS FROM US
Special Offers and Updates
The Nutra Company sends all new Consultants and Registered Customers a welcoming email to verify password, username, and acceptance of the Consultant Agreement or Customer Agreement. All Consultants and Registered Customers will occasionally receive information on products, services, special deals, newsletters, and the like. Customers who have not registered with The Nutra Company and who grant permission will also receive occasional information on products, services, special deals, and the like.
Service Announcements
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send Consultants and/or customers an email. Generally, Consultants and Registered Customers may not opt-out of these communications, though they can deactivate their accounts. These communications are not promotional in nature.
Customer Service
The Nutra Company communicates with Registered Customers via email, regular mail and telephone on a regular basis to provide requested services and in regards to issues relating to their The Nutra Company accounts. The Nutra Company communicates with other customers with respect to products or services purchased by such customers from The Nutra Company. Such communications may be by email, regular mail or telephone.
SHARING
Legal Disclaimer
Though The Nutra Company makes every effort to preserve user privacy, The Nutra Company name may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on The Nutra Company.
Aggregate Information (non-personally identifiable)
The Nutra Company shares aggregated demographic information with our partners and advertisers. This is not linked to any personally identifiable information.
These are the instances in which we will share users’ personal information:
The Nutra Company DOES NOT Share Personally Identifiable Information about users with any Third Parties.
Third Party Fulfillment
The Nutra Company uses an outside shipping company to ship orders, and a credit card processing company to bill Consultants for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Service Providers
The Nutra Company partners with other third parties to provide specific services. When necessary to provide services or products to Consultants, Registered Customers, and other customers, we share names and/or other contact information with service providers and vendors. Such third parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Business Transitions
In the event The Nutra Company goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, the personal information of Affiliates and Registered Customers will, in most instances, be part of the assets transferred. If as a result of the business transition, an Affiliate or Registered Customer’s personally identifiable information may be used in a manner different from that stated at the time of collection or in a manner different than as stated in this Privacy Policy. In the event of such a transition, you should review the updated Privacy Policy.
Choice
Users are always notified when their information is being collected by any outside parties. We do this so users can make an informed choice as to whether or not they should proceed with services that require an outside party.
Links
The Nutra Company websites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by The Nutra Company websites.
Security
The Nutra Company takes every precaution to protect all users’ information. When users submit sensitive information via The Nutra Company websites, their information is protected both online and off-line.
When the Affiliate Application, Customer Registration, and/or online order forms ask users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry—
SSL. While on a secure page, such as the Consultant Application and Agreement and online order forms, the lock icon on the bottom of web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing.’
While The Nutra Company uses SSL encryption to protect sensitive information online, the Company also does everything in our power to protect user information off-line. All user information, not just the sensitive information mentioned above, is restricted in our corporate offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. ALL employees are kept up-to-date on Company security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment.
MISCELLANEOUS
Changes to this Privacy Policy
The Nutra Company reserves the right to amend or change this Privacy Policy at any time at its sole discretion. It is your responsibility to periodically access this Privacy Policy by clicking on the Privacy Policy link at our home page. When material changes or amendments are made to the Privacy Policy, we will announce the same at our home page for a period of 30 days following implementation of the amended Privacy Policy.
Making Changes to Your Personally Identifiable Information
Affiliates and Registered Customers may update your personal information as necessary by logging into their consultant or customer account, which allows them to access and edit their registration account information. In addition, you may contact us at The Nutra Company email to update your profile.
Protecting Children
The Nutra Company is committed to the safety of our children. Persons under the age of 18 may not enroll as The Nutra Company Affiliates or register as customers. Children under the age of 13 may not purchase products through any of our websites. We do not knowingly collect any personal information from such children at this site or any of its other sites.
Questions
Questions regarding this Privacy Policy should be directed to The Nutra Company email, or by mail to:
The Nutra Company, Inc.
1100 Logger Ct.
Suite B-100
Raleigh, NC 27609
Effective Date
The effective date of this Privacy Policy is February 1, 2017.